What to Expect

As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.

When you arrive for your appointment, our goal is to greet you courteously and promptly and usher you into an examination room as soon as we have one available. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.

You will normally see a veterinary technician or veterinary assistant first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the vet tech or assistant again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.

We are excited to meet you and your human and animal family members!

Emergency Process

Emergency after-hour service is available through the Fredericton Animal Hospital (1012 Prospect Street, 455-1700). Simply dial our main phone number (392-8377) and listen to the instructions on the message (you will be told to PRESS 1 for an after hour emergency, there will be a short pause while the call is transferred to a staff member from FAH, who will then page the veterinarian if required). FAH will be available 24/7, with trained veterinary staff on-site around the clock to provide care for patients requiring medical attention.

If you are a client of Saint John Valley Veterinary Services in Woodstock, the number to call is (506)328-2142.

If you are a client of the Woodstock Veterinary Clinic, the number to call is (506)328-8248.

If you are a client of Grand Falls, the number is (506)473-2135 or the Madawaska Vet Hospital at (506)739-7634.